What the fuck is wrong with them?!
So, our little scooter is broken, the lights burn out every 10 klicks. It’s less than a year old, so this problem should be a warranty case. I bring the scooter to the damn shop, and they refuse to answer my hypothetical “warranty yes/no” question. Fine, okay, they don’t want to answer that question as long as they don’t know what’s wrong. I can relate.
That was two days ago.
Yesterday I call them, asking whether they’re done or not - I need the scooter back.
them: “Ain’t done yet, we had to order a part.”
me: “Ah, I see. So I’ll be able to pick it up tomorrow then?”
them: “We’ll call you.”
me: “You’ll call me when you know whether I can pick it up tomorrow?”
them: “No, we’ll call you when it’s done.”
me: “Umm, I’d rather know whether you can make it tomorrow or not.”
them: “We’ll call you when it’s done.”
me: “But I need to know, I have to plan my day.” (It’s true, since it’s a pain in the ass to get there.)
them: “Well, I can’t tell.”
At that point I was rather pissed. So, I’ve just called them again.
me: “Hi, I wanted to ask about my Scooter.”
them: “What was it again?”
me: names scooter type and the problem
them: “Ah. Yes, the part wasn’t shipped here.”
me: “So, I can’t pick it up today?”
them: “If I get it in time, you can pick it up later today.”
me: “Great, can you call me when you know?”
them: “I’ll call you when it’s done.”
me: “I have to know up front so I know what bus to take. I’m not going to drive out there just to learn it ain’t done yet.”
them: “Hmmm… well, I don’t know.”
me: “Tell you what, I’ll call again in two hours to see whether you got the part or not.”
them: “Hmm. Well, yeah, sure.”
It’s the last time I had a machine there, I swear. The stupid thing is that the only reason I brought the scooter there was because we bought it there (back then they were much friendlier and supportive) and I thought the warranty thing would be easier there.